Dog Urine Pads

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smoochpooch.help@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at smoochpooch.help@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at smoochpooch.help@gmail.com.

Thank you for shopping with us! We are committed to providing you with the best shopping experience and ensuring your orders arrive safely and on time. Please read our shipping policy carefully to understand our procedures and timelines.

Shipping Timeframe

• Processing Time: Orders are typically processed within 1-3 business days.
• Shipping Time: After processing, your order will be shipped via our trusted carriers. Please allow 12-15 business days for delivery, depending on your location.

Shipping Costs

• Free Shipping: Enjoy free shipping on all orders! No minimum purchase required.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress online.

Delivery Issues

• If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team at smoochpooch.help@gmail.com. We are here to help!

Contact Us

• If you have any questions about our shipping policy or your order, please reach out to our customer support team at smoochpooch.help@gmail.com. We’re happy to assist you!

Thank you for choosing us for your pet supplies. We appreciate your business!